Refund policy
RETURN & REFUND POLICY
We want you to be happy with your purchase from Simply Chan Living & Co. If you need to request a return, please review the policy below.
Returns
Return requests must be initiated within 7 days of delivery. The return window begins on the date tracking shows the order was delivered. For orders delivered in multiple packages, the return window begins when the final package is delivered.
To be eligible for a return, merchandise must be unworn, unused, and returned with the original tags and original clear garment packaging with the SKU label.
To request a return, please contact us at simplychanllc@outlook.com before sending anything back. If your return is approved, we will provide return instructions. Items returned without authorization may not be accepted.
Approved returns must be shipped back within 7 days after the return request is submitted.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item received was damaged or there was a shipping error. Original shipping and handling charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at simplychanllc@outlook.com so we can review the issue and help make it right. Photos may be requested.
Non-Returnable Items
Certain products are final sale and cannot be returned, including beauty products, bodysuits, face masks, intimates/lingerie, jewelry, and swimwear. Sale items and gift cards are also non-returnable.
Exchanges
We do not offer exchanges. If you would like a different size, color, or item, you may request a return for an eligible item and place a new order separately.
Refunds
Once an approved return has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Questions about returns can be sent to simplychanllc@outlook.com.